Clear answers
Frequently asked questions
Everything patients most commonly ask before booking. Can't find what you need? Message Joel directly on WhatsApp.
Booking & appointments
What happens during my first physiotherapy appointment?
Your first visit is a full 60-minute one-to-one assessment. Joel takes a detailed history, assesses how you move, explains what's causing your pain in plain language, and starts hands-on treatment on the day, alongside a personalised recovery plan to take home.
Do I need a GP referral to book?
No. You can book directly as a private patient without a GP referral. If your case needs onward referral for imaging or a specialist opinion, Joel will arrange that as part of your care.
Do I need to book an assessment before follow-up treatment?
Yes. New patients start with a full assessment so Joel can identify the cause of your pain and build a treatment plan around it. Follow-up sessions build on that plan.
What's your cancellation policy?
Please give as much notice as possible if you need to rearrange. Message on WhatsApp or call directly and Joel will find you the next available slot.
Pricing
How much does physiotherapy cost?
A physiotherapy assessment is £70 for 60 minutes, whatever the cause of your pain. Follow-up sessions are arranged directly with Joel once you've been seen.
How much is personal training?
Personal training sessions are £60 for 60 minutes, arranged around your individual rehab plan.
Can I claim the cost back through work or insurance?
You'll receive a receipt after every session, which many people claim back through their employer or, where the policy allows, a private health plan. Whether a claim is accepted depends on your employer or provider, so it's worth checking with them first.
Treatments
Do you treat sports injuries and gym-related pain?
Yes. A large part of the caseload is runners, gym-goers, and team sport athletes with pain from training, along with everyday desk-related aches and pains.
Will every session include acupuncture, massage, or cupping?
No. These are used where they're clinically appropriate for your specific presentation, as part of an individualised plan, not applied by default to every session.
What is the Executive Back Restoration Programme?
It's a structured programme combining a full diagnostic, eight 1-to-1 treatment sessions, and coached gym-based rehab, designed for professionals with chronic back pain made worse by desk work. See the full programme details.
Am I ready for personal training or do I need physiotherapy first?
If you haven't been assessed yet, start with a physiotherapy assessment. Joel will tell you honestly whether you're ready to move into personal training or need treatment sessions first.
Location & access
Where is Joel Nathan Physiotherapy located?
The clinic is based at 3 Blucher Street, Birmingham City Centre, B1 1WG, with evening and weekend appointments available.
Is parking available nearby?
The clinic is in Birmingham City Centre, so on-street and nearby car park options are available. Message ahead if you'd like directions from a specific car park.
What are your appointment hours?
Flexible evening and weekend appointments are available alongside daytime slots, to work around a standard working week.
Still have a question?
Message Joel directly and he'll get back to you personally.